Customer Service
* How do you place an order?
* Can I place orders by phone?
* Can you rush my order?
* What are my payment options?
* Do you charge sales tax?
* Do you have a minimum order requirement?
* How do I check the status of my order?
* How do I change or cancel my order?
* Will I get an email confirmation after I cancel my order?
* What is your return and exchange policy
* How long before I receive my refund?
* Can I return personalized items?
* Do you charge restocking fees?
* What if I got my order, but items are still damaged?
* When will my order ship?
* Do you ship to PO boxes?
* Do you ship for APO/FPO addresses?
* How is shipping calculated?
* What are you shipping options?
* Do you have a printed catalog?
* I am a vendor, how do I submit my products for consideration?
* Where can I read feedback from your customers?
* How do you use my contact information?
Ordering
How do I place an order?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
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Can I place orders by phone?
We accept phone orders please call our store during normal business hours and we will be happy to process your order.
Mon to Fri 9:30 to 9:00 pm
Sat 9:00am to 6:00pm
Sun 12 noon to 5:00pm
We'd love to talk to you!
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Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call our store and we will do our best to accommodate your concerns. We will do everything we can to accommodate your request.
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What are my payment options?
Orders can be placed online using Visa, MasterCard. If you'd like to pay by check, you must order over the phone, Cheque must be made payable to Wicked Stuff, please forward cheque to the following address:
ATTN: Customer Service Manager
Wicked Stuff
1500 Riverside Drive,
Timmins, Ontario
Please note that all orders by cheque or money order will be shipped upon receipt of clearing.
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Do you charge sales tax?
Gst is added to all Canadian orders, Provincial sales tax are assessed on all Ontario orders.
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Do you have a minimum-order requirement?
Wicked stuff does not have a minimum-order requirement. There are some exceptions, please check the product information pages.
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Order Tracking & Updates
How do I check the status of my order?
You have several options for tracking your order:
- All of our orders are shipped by Canada Post: If the shipping has a tracking system we will make it available.
- This feature may be available through our website or can be sourced through Canada Post.
- You may also call us and we will gladly forward the status of the shipment.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed. If we are notified early in the process we can make changes or cancellations without any additional charges.
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Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
Return Guarantee and Exchanges
What is your return and exchange policy?
Thank you for shopping at Wicked Stuff. If you are not completely happy with your purchase, you may return the product for a refund at the purchased price. Returns must be made within 14 days of purchase. Opened items will not be returnable for a refund unless the item is defective and in that case a replacement will be sent out to you. Buyer is responsible for return shipping and shipping charges are not refundable. All merchandise reduced or marked clearance will be not be returned and are marked as finale sale. Interactive plush toys are a final sale.
Thank you!
How long before I receive my refund?
All refunds are processed after the products have been returned and have been fully inspected. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.
Can I return personalized items?
Due to the nature of these items personalized products are non-returnable and non-refundable.
Can I return edible items?
Due to the nature of these items edible products are non-returnable and non-refundable.
Do you charge restocking fees?
If you wait longer than 14 days to notify us regarding the return of your items, your order may be subject to restocking fees. Please call our store and speak to the manager.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our store immediately. The manager will help you file a claim with Canada Post.
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Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three-to-five business days. If an item requires personalization, production time could take up to 10 business days, depending on the item.
To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages
Do you ship to Post Office Boxes?
We will ship to to PO Boxes.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with Canada Post and offer regular ground shipping. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.
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FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us at wickedstuff@ntl.sympatico.ca.
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please see our testimonials that are placed throughout the site.
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